PATHETIC SERVICE FOR NEW JOINING CUSTOMERS

<p>I done an application for a credit card on the 31st of May 2017, i only recieved feedback on 02/06/2017 regarding my quote and approval for my credit card, does it take 1 month to approve or decline an application for a credit card? all documents where sent on application date of the credit card 31/05/2017, it took the bank 2 months to deliver the credit card to me, i finally recieved the card on the 28/06/2017 delivered to me and handed a copy of my id,copy and my drivers license, copy of proof of address this was handed to the courier service, on the 29/06/2017 i called the call centre to activate my card, i called in on 3 seperate occasions to requesting the activation of my card, all the consultants i spoke to said we will get some one to contact you and your card will be activated, there after i recieved a call from Bongi confirming no documents where submitted by the courier service, i then contacted the courier service and they confirmed documents where uploaded, i then called the call centre ********** 000 and spoke to a manager Lee Spies and he confirmed there where no documents uploaded, this is extremely poor service, my request is: the card account should be closed and my ITC transunion/experian should be updated with immediate effect as i will be taking this to the ombudsman if my above requests are not met. POOR AND PATHETIC SERVICE.</p>