Pathetic Service for Card Delivery

Been having problems with my FNB credit card since mid-Feb. They then promised to send me a new card. The card was supposed to be delivered on 4 March. It never happened. Now, the card was supposed to be delivered today (1 1/2 weeks later) between 8am-10am...still no card. I have phoned various times, but no joy. I have even extended my availability until 14h00, still no card, and it is now almost 15h00<br> FNB begged me to move all my accounts over to them a while ago...I am SO glad that I did not. Even though there is money in my account, my card gets 'declined', 'transaction cannot be completed' and meantime I am paying much more than the payment required, into the account, so that I have the money available when needed, Besides it being extremely embarrassing, the inconvenience is unmentionable. So, noow I am stuck, money lying there with FNB, but cannot be accessed...pathetic FNB!!!!!