Pathetic Service FNB Woodmead

I am a new customer to FNB, and I already rate the service as pathetic and *********** all round from FNB...in particular the Woodmead branch in Gauteng.

I tried to perform an online account application for my business which failed because the system would not make it past the basic application part.

So I decided to go to the Woodmead branch with all my documents to complete the process. I was assisted and told to await delivery of my card. Upon receiving the card, the instructions to activate the card failed too, citing that I needed to go to a branch to activate "In contact".

Upon arrival at the branch I explained my situation and was told I would get assistance. I explicitly asked the lady who gave me a ticket to check if I had everything I needed before sitting me down, and she confirmed I had everything needed to get assistance.

Then suddenly I'm told my documents were not uploaded, whilst all documents were submitted to the Woodmead branch. Suddenly I'm told I need to come back another time because my ID needs to be scanned again and the lady who assisted the first day denies that I gave her documents and even sent them to her email which I still have.

What a useless branch who can't even open a simple account...instead they shaft me from pillar to post. It's been over 2 weeks now and nothing is resolved.

The ladies at Woodmead who assisted me are also very dishonest and inconsistent with the truth because initially I was asked to email the docs again, then as short while later I'm told I need to bring all the hard copies.

What a waste of my time and petrol to go up and down whilst dealing with such incompetence. As a new customer, thanks for showing me how pathetic your brand and bank is! Your online channels also don't work, just trying to look good on the surface but beneath you're just a circus.