Pathetic service FNB risk & financial advisory department

Item: FNB (First National Bank)
Rating: 1
Author: Mohammed M

Having an issue with my dads policy. Dealing with FNB SANDTON REGULATORY RISK & FINANCIAL ADVISORY .Jess Naidoo,Lebogang Ramagaga & Trushna Goolab. They have sent my dad two replies & we are not satisfied with the explanations. We have basically been dismissed to the ombudsman & the matter closed. I am asking someone senior in the department to phone me to clarify two points but they are just ignoring my mails. Absolutely pathetic & useless service. I want a senior manager to call me immediately!!!!!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

31 Jan 2020, 11:43

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply31 Jan 2020, 11:43

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Hello Peter Complaints Team

***

Mohammed M's updateReviewer Update

31 Jan 2020, 16:00

I was expecting a call TODAY. are you guys saying that even with the names & department i supp**** that nobody could phone me back?, unacceptable!!

Mohammed M's update31 Jan 2020, 16:00

Reviewer Update

I was expecting a call TODAY. are you guys saying that even with the names & department i supp**** that nobody could phone me back?, unacceptable!!