Pathetic Service: FNB Online Business Registration

I have tried to use FNB Online Business Registration on 15 April 2019. I received refno CLSMSBUZvLNV. I paid 16 April R175.00.When i tried to finalized the application it was declined due to proof of payment. I phoned the Call centre and spoke to Malebo Lekalakala she advise me to send to proof of payment. I have send the Proof of payment, I have followed up again, no responds. I have send the proof again to Unity Louw, No responds. I have send an email to FNB to complain, Brenda Alexandra advise me to send the Fica docs. I have follow up again 17 May and resend the docs again. Today 13 May I phoned the call centre spoke to Jennifer, she said she cant access my profile, i must hold on the line, After holding for 5 minutes she cut the call without any feedback regarding my application of which I had to pay the R175 without any service. FNB advertise 10 days hussle free online business registration while i am waiting 60 Days without any registration or feedback. I have send email to enquiry, no Feedback