PATHETIC SERVICE - FNB LIFE - INSURANCE

FNB LIFE - INSURANCE - We submitted all documents that were needed for a death claim for my husband to FNB Life Insurance regarding the credit life on the overdraft cover. My husband and I are married in Community of Property and when we signed the credit life policy for the business, we signed together. We retrieved the voice recording from FNB saying that the Credit Life was applicable to the Business, and my husband and I own the business together, so naturally we will both be covered. FNB is now saying that only I am covered, and my husband was not covered. This is to settle the overdraft on the business account. We have been sending numerous emails, calling FNB almost daily, and nobody bothers to get back to you. This is the service you receive from FNB as a business customer. Today when I called, I called three times and they just cut me off, I then called back and I spoke to Precious, and she refused to assist me and told me that this case has been closed. Really? She refused to put me through to a Manager or CEO of the department and said they are all in meetings. Which is just a lie. Then she put the phone down in my ear. On the 2nd of March I was requested to send a PMA form of my husband's death that was completed by the doctor, which I did, received no response from FNB, they claimed they tried calling me which is also just a lie and today they told me the file has been closed. We are now taking this to Social Media and the FNB Ombudsman. Our FNB Portfolio Manager, Charles Malatsi did not even bother assisting me with this issue we are having. Due to the pathetic service I have been receiving, after requesting to put my staff on the funeral plan on FNB, this also has still not been done. It is now 3 months down the line, and nothing has been done to assist me in managing this portfolio or issues I am having to sort out regarding the overdraft on the business. I spoke to Charles in November 2021 before my husband went into hospital for his operation, and Charles confirmed that the Credit Life was in place for me and my husband. Now they are claiming that only I was covered. I called him specifically before the whole operation to ensure that all things are in place, and he confirmed that we were both covered. Now the story is different. I want an answer and resolution by Close of Business Wednesday, 6 April 2022 and I want this overdraft settled before the end of this week. This will be taken to the newspapers as well. So you have one of two choices, do your job of lose your job. EMAIL HISTORY: ---------- Forwarded message --------- From: <***> Date: Sun, 13 Mar 2022, 10:23 Subject: FW: BC11NR81 - [External Email] - FNBREF#*** To: <***>, <***> Cc: <***>, johann visagie <***>, Malatsi, Charles <***>

Good Morning Now we are sitting two months later since my husband passed away and FNB has shown no remorse or even tried to assist me and my business. Attached are all documents requested. I am not going to repeat myself over and over. We signed a policy for the overdraft on our cheque account and both of us signed for this facility. Note we are or were married in community of property and are 50% members each of the business. Thus, clearly my husband also was liable for the credit limit given and thus should be covered under this. This is common sense, and I am giving you until end of business Tuesday the 15th to come back to me with full answers and date of when the overdraft will be settled. I will be escalating this to the ombudsman and go to social media with all the correspondents that has been sent to me. This is now past due, and I won’t be sitting with this anymore, go and view the signed documents that my banker Charles will provide to you if you don’t have it on the system which in our time should be loaded onto your system. Charles this will be sorted out now or I will include you in the poor service to date. The interest rate has gone up to the point where I am paying R4000 a month which is ridiculous, obviously FNB just wants to make money here. Go and listen to the original recording where the policy was sold to me, it was sold for Eagle Automation business and not in my personal capacity. @ Mr Celliers please can you intervene urgently for me. Pls advise me which other documents other then the huge amount I have been requested and sent onto you. Kind Regards Marthie Visagie Cell: *** Office *** website: www.eagleautomation.co.za Email : *** Services we offer Roller shutter Installation & Repairs Gate & Garage Motors Gate & Garage Door Installation Alarms, CCTV, Intercoms, DSTV Electric Fence,Mantraps, Turnstiles, Electrical, Construction, Plumbing From: *** <***> Sent: Monday, 07 March 2022 07:04 To: '***' <***> Cc: '***' <***> Subject: RE: BC11NR81 - [External Email] - FNBREF#*** Good Morning We will get PMA Report. Kind Regards Marthie Visagie Cell: *** Office *** website: www.eagleautomation.co.za Email : *** Services we offer Roller shutter Installation & Repairs Gate & Garage Motors Gate & Garage Door Installation Alarms, CCTV, Intercoms, DSTV Electric Fence,Mantraps, Turnstiles, Electrical, Construction, Plumbing From: *** <***> Sent: Wednesday, 02 March 2022 11:54 To: *** Cc: *** Subject: RE: BC11NR81 - [External Email] - FNBREF#*** Good day Kindly provide with the PMA report attached for us to assist further with the claim. The document needs to be completed by the treating Dr for the deceased. Regards Please contact us on weekdays between 08:00 and 17:00 and Saturdays between 08: 00 and 13:00 for further information.

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FNB Life Claims Team ________________________________________

-----Original Message----- From: *** Sent: 10 February 2022 01:23 PM To: *** Subject: RE: BC11NR81 - [External Email] ----------------------------------------------------------------------------------------------------------------------------------- CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments! FNB Cyber Security Office. ----------------------------------------------------------------------------------------------------------------------------------- Hi Find attached. I am not sure why this has not been done, by my husband and I signed both for the overdraft and was both responsible for the account. He always signed with me I am taking this to the ombudsman I will not tolerate this. Charles I was advised nothing has been done this is not fair as you advised you did your part????????????????? I require an answer by close of business today or else I will lodge complain by the ombudsman as well place this on social media????????????? Kind Regards Marthie Visagie Cell: *** Office *** website: www.eagleautomation.co.za Email : ***