Pathetic service fnb homeloan

I am so disappointed with fnb being a client with them for many years, having conducted my accounts very well with them, I have recently did a home loan application and the service was actually pathetic, no communication whatsoever nobody had called once to advise if they needed any further info, I had to make calls all the time to find out what was going on, in the same time 2 other banks had got back to me in the space of 4 days, I have emailed the manager in charge they did not have the decency of calling me to explain (Hailey Naidoo), the consultant that was assigned to me Cornel Boshoff is an absolute waste of time from the beginning to end no communication, is that what u call customer service for a large financial institution? For me being a client with fnb I expected the process to be smooth and faster, after calling in and logging my complaints to the agent I received and email saying I was declined, which is so strange as Westbank had financed me a vehilce and had advised me that I am an approved 1 client, so it is very strange that my own bank did not show the initiative to work my application and advise me what a are the ways of having my application successful,.

I will certainly change my bank, further more I have 2 other colleges that are facing the same problem who also have bonds with fnb currently and have Been turned away with the same kind of service