Pathetic service FNB Forex, you a joke

Last week I transferred money from my platinum cheque account into my global Australian dollar account. By Saturday I had not seen any activity on my online banking profile to indicate the transfer was in process. I phoned the forex call centre and was told it was in the process. I also made a note to the agent that I could not be reached by phone as I was overseas and I required them to go ahead with the transfer on whatever rate was at the time. By Monday lunchtime nothing had happened and I called back, speaking to Adelaide, reinforcing the urgency of this payment happening. I again reinforced that they need not call me - they should just go ahead with the rate at the time as the transfer was urgent. She could already see this note on the system. A few hours later still nothing had happened and I called back again again reinforcing the urgency. A third time on Monday I phoned again this time speaking to Tebogo who said my request had been handed over to Estelle who was at not at her desk. Tebogo assured me the funds would be reflected in my account Tuesday morning. Tebogo reassured me she would tell Estelle this was urgent and to go ahead. It is now Tuesday and nothing has hap