YA
Yolande A
1 reviews | Active since Aug 2019
08 Nov 2021, 15:26
Pathetic service fnb. Do not leave your current banker to join fnb
Reported a ********** transaction on my fnb account. Received an auto. Ated reply from Fnb on 16 October informing me they will be in contact with me within 2 working days. Not sure how fnb does their math but according to me it's going on 1 month almost and nothing. Since then I have tried on numerous occasions to get them to assist me but neither their customer service or ***** dept has any interest in assisting. Think twice before you leave your current banker to join fnb. Pathetic service
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Replies (2)YA
Yolande A's updateReviewer Update
08 Nov 2021, 16:16And can fnb tell me how many weeks/months it will take for this formal investigation before anybody gets back to me? Also will fnb be responsible to reimburse me the money taken from the ********** transaction seeing that you are dragging your feet?
Who will be refunding me as I immediately contacted you regarding this transaction?
But first and foremost a time-line would be nice as to when I can hear from Fnb.
Who will be refunding me as I immediately contacted you regarding this transaction?
But first and foremost a time-line would be nice as to when I can hear from Fnb.
YA
Yolande A's update08 Nov 2021, 16:16
Reviewer Update
And can fnb tell me how many weeks/months it will take for this formal investigation before anybody gets back to me? Also will fnb be responsible to reimburse me the money taken from the ********** transaction seeing that you are dragging your feet?
Who will be refunding me as I immediately contacted you regarding this transaction?
But first and foremost a time-line would be nice as to when I can hear from Fnb.
Who will be refunding me as I immediately contacted you regarding this transaction?
But first and foremost a time-line would be nice as to when I can hear from Fnb.
YA
Yolande A's updateReviewer Update
16 Nov 2021, 12:12I refer to this review and I had a call from Fnb a week ago to inform me that they are escalating this for me to be refunded. We are one week later and nothing from them again.
This is how we do business at fnb.
Not poor service, no, absolutely no service at all.
Well done fnb
This is how we do business at fnb.
Not poor service, no, absolutely no service at all.
Well done fnb
YA
Yolande A's update16 Nov 2021, 12:12
Reviewer Update
I refer to this review and I had a call from Fnb a week ago to inform me that they are escalating this for me to be refunded. We are one week later and nothing from them again.
This is how we do business at fnb.
Not poor service, no, absolutely no service at all.
Well done fnb
This is how we do business at fnb.
Not poor service, no, absolutely no service at all.
Well done fnb