PATHETIC SERVICE - FNB ***** Department - Case ***/***

PATHETIC SERVICE - ***** Department - Case ***/***

It has been more than 5 weeks since I registered the complaint on the ***** Line and at that time I was assisted by a very helpful and professional lady.

After 4 weeks I had not received any feedback so I logged an inquiry on secure chat app. on 26/6/2024 - I was assisted by Sydney who promised me he would escalate my inquiry, which he also did. I received and e-mail with reference Complaint Reference Number *** and a promise that a representative will e-mail me within 48 to 72 hours and that they would endeavour to rectify the problem at hand within 5 days. Well today is 09/07/2024 - no e-mail as promised. The costs for the *****ulent transactions on my cancelled credit card has still not being removed from my new credit card account! As a matter of fact, after I stopped and cancelled my old credit card there were still *****ulent transactions being conducted and allowed on said credit card account by FNB.

I am extremely disappointed at the lack of integrity and professionalism showed by certain FNB personnel.

All I want is to have the *****ulent transactions to the amount of R5388.68 to be removed as I am now paying costs for that amount being outstanding on my credit card. Just answer my queries and revert with answers and guidance!

Is that really too much to ask or is this what FNB is turning into? I left my previous bank of 20 years because of pathetic service and after few years of good service FNB is changing into the same lethargic institution as my previous bank.