Pathetic Service FNB, Debit Card Reversals Department

I have purchased a few items online but later contacted the store and they advised me that the website that i bought from is ****, i immediately contacted FNB the same day of the purchase (bearing in mind that the funds has not left my account as yet) to block the transaction, i spent 30 min on the phone speaking to 5 different departments explaining the same thing over and over and then was advised that i need to send through a reversal form with all the details.

I did this the very same day on the 18th July, they kept replying 4 days later requesting more proof? What proof, i screen shot the website, my banking account app of the account number and the amount which also stated the date on it. Coming back 4 days later each time requesting they need PDF copies?

PDF Copies of what, i have provided everything that i could provide them with, I have been banking with FNB for the past 5 years and i feel this service is extremely pathetic, what more do you need from me, they do not even call to clarify how more i need to assist as i already provided all that i could.

I do understand that we should be purchasing online, but i have informed the bank on the very same day of this ********** transaction and yet still 11 days later to be running around and to be rep**** to 4 days later.

Seriously pathetic service and I will most definitely be looking to bank elsewhere!

Warda Salie ***