PATHETIC SERVICE FNB

I have had the worst experience, as a Private Wealth client, with FNB. They blocked all of my accounts without any communication around this for 7 days. Claimed that they had sent me communication about a FICA process and when asking which email address it was sent to, respond to tell me "we apologise for the inconvenience caused, the matter is resolved". Im sorry, how is a matter resolved when you cannot tell me who gave you authority to block my account, without my knowledge, limit me from my personal income - NOT YOURS, and then politely tell me it is resolved. I have followed up, lodged a compliance issue and still 4 weeks later nothing. Now i cannot use my debit card at any POS, every single transaction is declined and their service suite tell me, it is a technical issue and will be resolved in 48 hours - this was two weeks ago. I am also unable to transact from my investment account and my personal banker has now ignored my correspondence asking for clarity on why this is happening and assistance to rectify the issue at hand. And again, NOT RESPONSE 3 days later of chasing to use my account. What an unprofessional bunch, you all should be ashamed for holding your clients money ransom and then refuse to communicate, let alone acknowledge your fault. I am disgusted in your service!