Pathetic Service FNB

Good Day

Yesterday I had gone to FNB Brakpan to do a cash deposit of R200 into someone’s account. The atm had allowed me to proceed to the point of confirming the account holders details. It then released to receipts saying it cannot be processed but didn’t return the cash. I then proceeded to go into the branch where I had seen one of the consultants who had said that they are trying to retrieve the cash from the specific atm and once done this would be processed into the account that I had given to them.

She confirmed that I would receive a call with feedback before the end of the day. To this minute I have received no form of contact from them. The transaction has still not been completed.

Has there been any sort of consideration that this could’ve been some sort of emergency?? Absolutely no sort of consideration from FNB.

This is absolutely pathetic and I want feedback as well as the completed transfer ASAP!!!