Pathetic Service FNB

On the 14th of Dec I called FNB to logged a call, my carport at the entertainment area collapsed halfway due to heavy winds from that week. The Insurance company assigned to me called his name is Mxolisi Mahlangu from CLC he then allocated a contractor. Contractor came out to my house , evaluated and sent the report back to CLC. Monday morning (18th Dec), I called to find out what’s the outcome and it was confirmed that it needs to be replaced however FNB needed to authorise. I called several times and sent emails everyday and there was just no feedback from either parties. I even explained that if we continue to have strong winds I fear that my puppies or family members could get injured.

I called FNB call centre on the 19th Dec and spoke to the rudest call centre agents . Those ladies need telephone etiquette.. they were like I don’t know they still waiting for the report from CLC (insurance company) so I said ok let me call CLC and the lady says “ Mrs I said I will give you feedback when I get it “ so I said when will that be and she says “ when ever I get it “ wow so I call the insurance company (CLC) Mxolsi he says his waiting for Abdul Christian ,FNB manager to read and authorise and he will definitely give me feedback which never happened. I called and sent an email on the 20th same story no feedback from Abdul. I called on the 21st and Mxolisi said he will do a conference call to Abdul which he didn’t get feedback however a lady by the name of Robin will convey the message . Still no feedback. From FNB or Insurance I called again on the 22nd after losing my cool they put me through to the manager at CLC Mr Obed Maroka and he explained that Abdul only responded on the 21th that afternoon that he needs to appoint a civil engineer to come out.

Today is the 28th and I’m given the excuse of it’s the holidays . FNB had the whole of last week to get it sorted and now I’m told maybe only by the 8th when the engineers get back . With the constant rain and wind , I fear the tragedy of my puppies or family members cause now it looks like it’s going to collapse completely.

Pathetic absolutely Pathetic FNB. FNB should change their logo from How can we help you to How we CAN’T help you .