1 reviews | Active since Jan 2015
Pathetic service FNB
<p>Appaulling service from your call centre people. I just found out that somebody ported my number with out my knowledge and when I called FNB for assistance the agent I spoke to did nothing to assist. Her name is Dineo, I am still holding on the line for her and I have been holding and still holding it's just over 27 minutes now. I asked to speak to her manager because she just didn't understand the severity of the situation I am in. This person who has done this has been doing some ******* stuff with my number and I am getting no help from FNB. I will hold FNB legally liable for what ever this ********* has done with my number. And I am still holding for Dineo to go and get her manager. </p>
Good day Ms. lungig
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Ms. lungig
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***