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messiahsleanne M

1 reviews | Active since May 2017

23 May 2017, 13:02

Pathetic service! FNB!

<p>FNB!FNB!!!!!FNB!!!!!!Received THE WORST service from FNB this past week! My bank cards were ****** last week saturday, I ordered new cards, they could only deliver it a week later!!??? Then on the day of the promised delivery, no delivery!!! I have been without cards, and obviously subsequently without cash for a week! And no help from FNB! I am a private clients customer, but what is the point, as the service is still bad!!! Paying monthly to be a private client, but no benefit to me, especially now when it was needed! PATHETIC! PATHETIC! PATHETIC!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 May 2017, 13:08
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)