Pathetic service

I give one star because I cant give zero. This is the 2nd letter of an ongoing saga. 3weeks later and FNB have still not reimbursed me for the *****ulent transactions removing R57k from my account. Latest mail was where they say I am not responding which is absolute nonsense. I proved both conversations with them on the issue from the message trail and now no response. After posting this they will respond immediately with a promise to get back to me but its an automated response. I will be closing my business account. I have had previous such experiences with ABSA. it was no problem. FNB pride themselves on their app and being progressive........BUT the service is where they fall flat.