Pathetic Service

I have never experienced this poor level of service from FNB. I have an unresolved issue for 6 weeks. I have sent an email, followed up 4 times. Spoke to 4 consultants on the app (not to mention they take 5 minutes per reply), and all escalated this problem but nobody resolved it. Was told they would call me with feedback, still waiting. I tried the call center, 3 calls, and all of them were dropped.