Pathetic service

Just this month I expressed my disappointment in the service received from FNB, they called to assist with the complaint however I wasn’t able to take the calls at the 3 attempts they have made. Thereafter I received a mail to inform me about the 3 failed attempts to get hold of me. It would’ve been more customer centric to email and ask for a convenient time and day to call and assist but clearly FNB do not value their customers.

Please do not call me again as I want my business account closed and all monies for premiums paid for the law on call plan refunded to me as just this morning at 8:50 I attempted twice to call on *** selecting option 3 and the line just goes dead this benefit as not been a benefit for our business.