Pathetic Service

I requested a cancelation letter 2 months ago. I was given incorrect settlement figures which did not include the shortfall. I am now unable to register my Bond they waiting for the letter that i have requested again on the 17 July, I was told that an urgent escalation was done but to date I have not received any feedback. I keep getting emails from the attorneys that they cannot wait any longer because fNB is failing to send the cancellation settlement letter.