KM
Kobus M
1 reviews | Active since Dec 2011
05 Nov 2019, 11:50
Pathetic service
I currently have a student loan with FNB and I have just spent close to an hour on the phone trying to find out what I need to do to in terms of extending or getting a new loan for the second year since I am not fami**** with the bank's systems, terminology and processes. Long story short, after speaking to 5 (YES, FIVE!!!!) different agents Thabiso, who has NEVER done a student loan before, was finally able or willing to help me get the ball rolling! How can the service of an organisation like FNB be any more pathetic than that of a government institution???
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Replies (1)KM
Kobus M's updateReviewer Update
14 Nov 2019, 16:12Received two calls from different FNB staff members within a day or two after posting the review. I still have not received the feedback I requested i.e. what action FNB plans to take in order to train and/or discipline the agents (including a team leader!) who were either not interested or unable to perform their duties.
Special thanks to Thabiso Malefatse who was really willing to help and went out of his way to tend to my needs and answer all my questions. FNB needs more people like you!
Special thanks to Thabiso Malefatse who was really willing to help and went out of his way to tend to my needs and answer all my questions. FNB needs more people like you!
KM
Kobus M's update14 Nov 2019, 16:12
Reviewer Update
Received two calls from different FNB staff members within a day or two after posting the review. I still have not received the feedback I requested i.e. what action FNB plans to take in order to train and/or discipline the agents (including a team leader!) who were either not interested or unable to perform their duties.
Special thanks to Thabiso Malefatse who was really willing to help and went out of his way to tend to my needs and answer all my questions. FNB needs more people like you!
Special thanks to Thabiso Malefatse who was really willing to help and went out of his way to tend to my needs and answer all my questions. FNB needs more people like you!