Pathetic service experienced by Platinum Client
Very dissapointed. Done a application for a homeloan on Friday as a platinum client with Wasila Omar as our consultant and Maine, Boitumelo as out private banker. I have had to follow up consistently with them and since I have received Wasila as my agent I have phoned her 7 time, whatsapped her and emailed 3 times without her once getting back to me. I already have both SA Homeloans and Standard Bank's quotation and would have liked to stay with FNB as my husband and myself is platinum clients but with this type of service it is not possible.
Good day Nadine Nortier,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Home Finance for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
Good day Nadine Nortier,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Home Finance for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one