Pathetic Service ever experienced

<p>On the 31/01/2017 , I processed an online transaction to ABSA bank and entered my name and surname on the reference field . Then on the 06/02/2017 I realised the mistake and immediately called FNB on line ( ********** 000) spoke to Tsolofelo who logged the call and gave me reference number RM ********** 2995 nd told me the turn around time is 3 to 5 working days .on the 10/02/2017 spoke to Fortunate and said the quiery has not been worked on because the actual turn around time is 7 working days , should call back after 7 days .On the 15/02/2017 spoke to Sabelo and said Jamil from Admin confirmed that the money will be credited before close of business 15/02/2017 but that never materialized .on the 16/02/2017 spoke to Tribute who also promised to speed up the query but again nothing happened .on the 17/02/2017 spoke to Vusi who said Admin still busy , he is not sure when I will have proper feedback as he is still waiting for an email from Admin .</p> <p> </p> <p>I have been banking with FNB for very long time and I have never ever experienced such pathetic service and *********** staff .</p>