pathetic service ever am shocked

I have a FNB GOLD CREDIT ACCOUNT 4 ********** 8 ********** which was relegated a year ago and handed to fnb legal department I have been making payments to the account provided to me by maria inacio since then however seems like fnb have not been submitting my payments to credit bureaus and on top of that the statement they have been sending me every time has a different account number which is *** and it shows the updated amount owed can someone explain to me what the hell is going on with two different account numbers and why they are not submitting the correct amount owed to credit bureaus u need went to the bank in Pretoria central no help they referred me to their collection department still no help can some one fix this I cant have two different account numbers reflecting two different amount your service is very pathetic your call centre agents don't even know what they are doing dealing with fnb its a nightmare