Pathetic service ever!!!!!!!!!!!!!!!

Good day, Im writing this to Hello Peter so that the whole world can be informed about the terrible service im getting from FNB ( Law on Call Division). I've been experiencing the issue since last year till today. The poor administration made my Policy to lapse. I will never rest about this. I've been accused of non payment of my Policy and i have submitted all the documents as requested and they promised to call me back up until now ive been waiting. I have send out an email to their mail box and Mzwandile that is investigating my case still he never called me back. Currently im very Frustrated because im hopeless and have a civil case that is stacked because FNB cannot process the payment. I swear to God i will not rest up until i get a closure. My last option is to inform their CEO about the bad service that i got from their Law on Call and i wont advise anyone to use their services!!!!! Their service is pathetic!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!