Pathetic Service ever :(

How can we help you is FNB's slogan but i got no help at ol. I got debited twice by mistake and i was told its not FNB's fault and theres nothing that can be done on their side. i should rahter take a loan, use money from my credit card or cash in on one of my investments. WHAT PATHETIC SERVICE is that. Theres a problem at FNB and i should cash in investments etc. <br> <br> I spoke to Nkosinathi and as a Supervisor he failed dismally at providing a service or atleast make me feel he was going an extra mile. He simply said its not their fault and there was nothing he can do... i mean really. I entrusted FNB with my money, the day i need to use it urgenlty i get told there is a system error. What utter nonsense.<br> <br> I explained to Nkosinathi that i needed the money urgently ( Friday Afternoon) and he kept telling me i should wait the lastest monday... i was forced to chop n cancel important plans because of FNB. <br> <br> is that the new way to go?<br>