1 reviews | Active since May 2011
Pathetic Service, Ebucks a **** and a waste of time. FNB get your act together
I recently accessed the slow lounge together with my wife,brother in law and two friends however i was billed for 3 people even though i am on level 4. the lounge was accessed during off peak times. i find this unacceptable as i was advised at the front desk that i have complimentary access as i am on private clients and i am on level 4 i am a loyal FNB customer but i feel i need to move to another bank as this is the second time this is happening with the previous issue being resolved a month later
I can never reach my private banker this is a waste of time we are being charged exorbitant bank charges for no reason
Good day Mohammed,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Mohammed,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)