Pathetic Service

After I posted my last complaint Friday 8 Dec 18:45 I got an email 18:48 "Dear Valued Customer FNB High Priority Complaint reference ***NF has been sent to Customer Resolution Centre. ***. A Consultant will contact you within 24-48 Business hours." thinking OK someone is awake at this bank shiz going to happen Monday - coz let's not be fooled nothing was going to happen over the weekend. This is SA I'm not in denial! However..... I'm still waiting for them to contact me regarding the closing of the premier account!! #jikes! It's Tuesday 12 Dec 15:31 already!

I however secure messaged them yesterday and have it in writing where the consultant tells me they will NOT refund me if I should pay the R250 for the bank charges accumulating on that account due to their negligence for not closing the account as requested on 7 November. She is reading the messages and don't see where I requested the close of the account. Send her the screenshot because the messages dissappear and I'm not dumb. She all of a sudden don't get the image!!

So if I have it correctly, when you ask for accounts to be closed and they fail to close it you MUST pay them for their lack of common sense for every month that that account is open after you have sent request in writing for it to be closed!! And YOU must harass them to close it otherwise you not doing their job for them!!! And my favorite is the attitude you receive when being gatvol of dealing with incompetence and saying the same thing over and over.

I have never in my life come across such pathetic service! What a load of ****!! Bye FNB you've just lost a customer!