Pathetic service

If I could give them 0 stars I would! I have been a loyal client of FNB for many years. This is the first time I have received such ********** service. I have logged a Hellopeter complaint on the 1st of April, after I waited 12 working days to hear from the ***** department. Today it will be 7 working days since I have logged my Hellopeter complaint and I still have not had my query resolved or gotten any feedback from the ***** department. I have phoned the complaint department 3 times. The last time I was put on hold for 25minutes. I want my query resolved as in yesterday. This is pathetic service.. I am closing my account as soon as I have sold my property. Time for a new bank who will actually appreciate my support and give me something in return for expense bank charges.