Pathetic service ***** department - Jhb

On Saturday the 9 of June we came into the bank to query a *****ulent loan, we used the telephone service inside the bank, first we called personal loans who transferred us to ***** department. Zanele from ***** department Johannesburg who was rude, ****** and enquired why an indian and zulu is talking. Conservation is recorded. She asked discriminating questions because my husband the account holder did not understand her, so I had to ask the questions. The wonderful consultant from the bank witnessed everything. Within 10 minutes of the conversation she slammed the phone without referring us to anyone. Pathetic service Zanele