PATHETIC SERVICE DELIVERY FROM FNB CORPORATE CONSULTANTS IN DURBAN

On the 1/11/2019 were received a visit at at our work offices by Renisha Ramdeen and Shane Govender who assisted in providing us with many reasons to switch to FNB. We were convinced that this would be the best change for us to move to FNB and proceeded with the change with Renisha. We completed the relevant forms and she assured me that the validations will be done and i will receive a response about the card delivery. A few days later they still required my payslip even though my bank statement was already emailed to FNB. I emailed Shane and Renisha about the delivery of my card and when will it be done but just received replies that they are escalating it. It was now the 25th of November 2019 and i managed to get my salary and debit orders switched to this new FNB account but still not received a bank card or a call regarding its delivery. Shane and Renisha have not tried to call me to advise on it. I have been receiving calls today - 26/11/2019 from FNB consultants to assist with more information to conclude my application which was done over 20 days ago. As a 1st time account holder with FNB, this service received is indescribably horrifying. Are the staff that do office visits not aware of the full process and requirements when a new application is processed? Does all new applicants have to wait more than 20 days to receive a bank card from FNB? This is by far the most pathetic service ever experienced in my life from such a huge entity.