Pathetic service delivery from FNB

I am a Premier Banker Of First National Bank and have been awaiting the delivery of my credit card with them and have since had no assistance! The card was suppose to be delivered on the 02.08.2018 I have tried calling the Premier suite and the girl I spoke to was of no assistance to me, she had no solutions as to when and how to trace the delivery of my card, yet I have been charged the once off fee already for the card but the card has not been delivered and nobody is calling to update me on what the status is regarding the delivery. I stayed at work until 6pm! On the 02.08.2018 which is when I was told the card would be delivered by 5pm; despite the fact that I had asked them to deliver by 2pm as I leave work at 2:30pm. I was the last to leave work with no security to open a manual gate for me in an unsafe area where I could’ve been hijacked! I am appalled at the lack of customer care and professionalism from FNB and their lack of consideration of service delivery in hiring a company as pathetic as TakeALot.com to deliver my card; considering the amount of negative reviews that TakeALot.com has! I am extremely furious at this! And considering canceling even my banking with this bank