Pathetic service delivery for Global accounts

On April 23rd I opened a Global account and ordered a card with them at my branch in Oudtshoorn. I received excellent service from a lady called Katrisha, but unfortunately, that is where my positive experience stopped as FNB massively FAILED to deliver my card on time - TWICE! I went back to the branch last week and ordered it again, and still, it has not shown up. I opened a Global account because I live abroad and will leave the country again on 10 May. Where is my card that I paid for? When will it arrive? Who will pay for shipping to get the card to me if FNB fails to deliver again? Pathetic that I have to wait so long for a bank card. How can my credit card and debit card be delivered on time, but the global card not? I was offered an upgrade to private wealth and told the lady that I will think about it, but after receiving this poor service delivery I would rather not take FNB up the offer. If my Global card doesn't arrive on time, I will consider to cancel and close all my accounts because the only reason that I went with FNB is to take advantage of their global account offer. Pathetic service to say the least.