1 reviews | Active since Sept 2017
Pathetic service delivery!!! FNB how can we help you??
My account was opened by Imran Dawood a Premium Growth Banker with FNB in Durban. Part of his agreement and offer to me was that he could offer me an account free of bank charges for 3 months. Well the fees and charges just keep piling on my account and whenever I contact him via email/telephone he assures me the charges are going to get reversed. Further to that there are weird charges on my account which he writes his manager is busy investigating as they have no idea what it is. Every single time I contact him he keeps making another excuse and or just doesn't get back to me. The last promise was that all the bank charges will be reversed this Monday passed. Well it's Saturday and I haven't had a response from him from my emails or voice messages. FNB need to fire someone like this!!! To think I was going to suggest him to our company to attend our wellness day as the product he offered me was so awesome. NOT!!! He needs to fix this and do as he promised
Imran Dawood | Premium Growth Banker | FNB Premium Banking FNB Building, 1st Floor Acacia House, 2 ****mbe Drive, Umhlanga Rocks Cell: ********** 942 l **********
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention. This has been escalated to your business manager.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention. This has been escalated to your business manager.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)