Pathetic service delivery

Honestly, I am at a loss of words. Over 2 years of being with FNB, and my profile is still a mess. I am a FNB Premier client, but I am offered to move to Private, somehow, when I call the call centre, I get redirected to the Private suite, the chat function also redirects me to the private suite.

When I want to make changes, I get told "sorry, you are not a private client" - then I call the premier call centre, and when I enter my ID number I get routed to private yet again.

I have voiced this over 10 times, went into 2 different branches, to no avail.

My tap stopped working on my credit card 3 months ago (which I didnt ask for at all), which I have been trying to get working again, to no avail (5 times I complained about this - each time "sir, please give it 24-48 hours and re-test).

I am shocked, to say the least. FNB is supposed to at least be able to assist me with something as easy as enabling my tap again. In a word, pathetic.