DH
Derrick H
1 reviews | Active since Jan 2012
02 Dec 2019, 09:46
Pathetic service delivery by eBucks - Oct 2019
On 18 Nov 2019 I logged my query with eBucks regarding my Oct 2019 eBucks earn, with all supporting documents. According to my calculations I was short paid eB13200. Katlego from FNB Premier Banking tried to assist me as far as possible via conference call to eBucks, but more than that he can't really do. So the problem is NOT on FNB Premier Banking's side. We eventually spoke to a supervisor at eBucks - Phindile. On her request I forwarded all my docs to her on 20 Nov. To date I have not heard anything. This is one of a couple of queries on all my past month's earn at eBucks. Service delivery from eBucks is pathetic!!!
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Replies (3)DH
Derrick H's updateReviewer Update
02 Dec 2019, 09:54On 23 Oct 2019 I logged my query with eBucks regarding my Sep 2019 eBucks earn, with all supporting documents. According to my calculations I was short paid eB2427. On 18 Nov, when I logged my query for the Oct 2019 earn, Katlego from FNB Premier Banking tried to assist me as far as possible via conference call to eBucks, but more than that he can't really do. So the problem is NOT on FNB Premier Banking's side. We eventually spoke to a supervisor at eBucks - Phindile. On her request I forwarded all my docs to her on 20 Nov. To date I have not heard anything. This is one of a couple of queries on all my past month's earn at eBucks. This is just to confirm that service delivery from eBucks is pathetic!!!
DH
Derrick H's update02 Dec 2019, 09:54
Reviewer Update
On 23 Oct 2019 I logged my query with eBucks regarding my Sep 2019 eBucks earn, with all supporting documents. According to my calculations I was short paid eB2427. On 18 Nov, when I logged my query for the Oct 2019 earn, Katlego from FNB Premier Banking tried to assist me as far as possible via conference call to eBucks, but more than that he can't really do. So the problem is NOT on FNB Premier Banking's side. We eventually spoke to a supervisor at eBucks - Phindile. On her request I forwarded all my docs to her on 20 Nov. To date I have not heard anything. This is one of a couple of queries on all my past month's earn at eBucks. This is just to confirm that service delivery from eBucks is pathetic!!!
DH
Derrick H's updateReviewer Update
02 Dec 2019, 10:31Over and above the above two recent queries, I have received zero feedback from eBucks regarding my eBucks queries from Dec 2018 to Aug 2019.
From my calculations eBucks owe me close on eB8500. Do date I only noticed 3 adjustments on my eBucks: 1) eB2564 on 08 Jul 2019 2) eB574 on 28 Oct 2019 and 3) eB389 on 28 Oct 2019, with absolutely NO explanation. When I phoned, eBucks could also not provide me with the breakdown of these adjustments. Even after eBucks sent my Private Banker, Preshen, to visited me and afeter prviding all my evidence to him, he apparently did a recon on this full period's eBucks, But, I have received absolutely no feedback on this to date. If these adjustments mentioned above are all that eBucks think they owe me, then ....
I am at a point where I am losing faith in FNB as my banker. I am not being taken seriously! Maybe it is time to move to another banker, which will appreciate my business.
From my calculations eBucks owe me close on eB8500. Do date I only noticed 3 adjustments on my eBucks: 1) eB2564 on 08 Jul 2019 2) eB574 on 28 Oct 2019 and 3) eB389 on 28 Oct 2019, with absolutely NO explanation. When I phoned, eBucks could also not provide me with the breakdown of these adjustments. Even after eBucks sent my Private Banker, Preshen, to visited me and afeter prviding all my evidence to him, he apparently did a recon on this full period's eBucks, But, I have received absolutely no feedback on this to date. If these adjustments mentioned above are all that eBucks think they owe me, then ....
I am at a point where I am losing faith in FNB as my banker. I am not being taken seriously! Maybe it is time to move to another banker, which will appreciate my business.
DH
Derrick H's update02 Dec 2019, 10:31
Reviewer Update
Over and above the above two recent queries, I have received zero feedback from eBucks regarding my eBucks queries from Dec 2018 to Aug 2019.
From my calculations eBucks owe me close on eB8500. Do date I only noticed 3 adjustments on my eBucks: 1) eB2564 on 08 Jul 2019 2) eB574 on 28 Oct 2019 and 3) eB389 on 28 Oct 2019, with absolutely NO explanation. When I phoned, eBucks could also not provide me with the breakdown of these adjustments. Even after eBucks sent my Private Banker, Preshen, to visited me and afeter prviding all my evidence to him, he apparently did a recon on this full period's eBucks, But, I have received absolutely no feedback on this to date. If these adjustments mentioned above are all that eBucks think they owe me, then ....
I am at a point where I am losing faith in FNB as my banker. I am not being taken seriously! Maybe it is time to move to another banker, which will appreciate my business.
From my calculations eBucks owe me close on eB8500. Do date I only noticed 3 adjustments on my eBucks: 1) eB2564 on 08 Jul 2019 2) eB574 on 28 Oct 2019 and 3) eB389 on 28 Oct 2019, with absolutely NO explanation. When I phoned, eBucks could also not provide me with the breakdown of these adjustments. Even after eBucks sent my Private Banker, Preshen, to visited me and afeter prviding all my evidence to him, he apparently did a recon on this full period's eBucks, But, I have received absolutely no feedback on this to date. If these adjustments mentioned above are all that eBucks think they owe me, then ....
I am at a point where I am losing faith in FNB as my banker. I am not being taken seriously! Maybe it is time to move to another banker, which will appreciate my business.
DH
Derrick H's updateReviewer Update
06 Dec 2019, 14:06Please note that someone from FNB phoned me yesterday afternoon, 5 Dec, to ask me if I have received eBucks' response. I confirmed to her that I have not. She said she'll have eBucks email the response to her and she even confirmed my email address.
It is now 24 hours later and I have STILL not received any further correspondence, especially NO response to my 3 queries.
I'll wait for the end of business today, 6 Dec, before I log my next review on Hello Peter.
It is now 24 hours later and I have STILL not received any further correspondence, especially NO response to my 3 queries.
I'll wait for the end of business today, 6 Dec, before I log my next review on Hello Peter.
DH
Derrick H's update06 Dec 2019, 14:06
Reviewer Update
Please note that someone from FNB phoned me yesterday afternoon, 5 Dec, to ask me if I have received eBucks' response. I confirmed to her that I have not. She said she'll have eBucks email the response to her and she even confirmed my email address.
It is now 24 hours later and I have STILL not received any further correspondence, especially NO response to my 3 queries.
I'll wait for the end of business today, 6 Dec, before I log my next review on Hello Peter.
It is now 24 hours later and I have STILL not received any further correspondence, especially NO response to my 3 queries.
I'll wait for the end of business today, 6 Dec, before I log my next review on Hello Peter.