Pathetic service delivery!!!!

My card expired, this is my second complaint on Hello Peter with no assistance still!! This is the service delivery of a bank that boldly says "how can we help you". I have been banking with this bank for 20 years!!! My first complaint was not attended to, no one from FNB bothered to call me regarding my complaint. I called and insisted to speak to a manager and was told a manager will call me back. To date no one has called me. I called now again and spoke to Angela and requested a call back. No call back!! This is pathetic!! I am beyond disappointed, infact i am disgusted by the service. I pay a banking fee every month for 20 years to get this pathetic service in return.