Pathetic Service Delivery

After having sent my FICA documents numerous times, the bank tells me they've not received it. After calling in and being told only proof of address was required, I resubmitted this and was assured that my account is not going to be blocked. The agent that received the mail simply closed the case without reading the contents of my mail very clearly because they told me that a proof of residence was required, which was attached to the mail.

They've blocked transactions on my account despite all my efforts and me having sent all required information. Now they cannot even give me an immediate resolution and I'm stranded without a way to transact.

Their service has fallen to ******* and for a bank that advocates digital banking, they cripple you without the ability to transact when they mess up, which is happening more often. Their agents also lie to you and make assurances that are not upheld. I have recorded evidence of this in the way of emails, charts on their app and also a reference to the voice recording from my most recent call.