Pathetic Service! Declaration Of Disability Claim!

My sister has a FNB Personal Loan which is protected by FNB Disability Cover. She has a monthly debit order arrangement for this loan.<br> <br> She suffered a stroke in October 2014 which left the right side of her body paralyzed and her speech impaired.<br> <br> She has not been able to work since her Stroke. She only receives a small percentage of her income monthly (Temporary Disability Income). I informed FNB of her condition beginning 2015. I went to FNB Branch on more than 2 occasions, made numerous calls to the Call Centre. Completed Declaration of Disability Claim Forms and emailed them.<br> <br> I have sent them Doctors Reports, Employers Reports etc. I have sent FNB everything they requested in order to proceed with the disability claim. It's been 6 months! FNB continues to debit R1 800 from the little disability income my sister receives from her Employer.<br> <br> I have received NO Feedback on progress of her application. Whenever I contact the FNB Call Centre I am sent from pillar to post. <br> <br> It's been a Nightmare! Terrible Service!<br>