Pathetic service

I am a private client at FNB for many years. Last year when I wanted to buy a vehicle I was declined due to missed payments. When I checked my statements, the statements show correct from when the amount was deducted by FNB itself on time. My supposed to be private advisor Alica van der Walt I have send emails to get this rectify but nothing happened. I even phoned several times spoke to a Nokuthula Ngomane on 3 March 2025 and even send her the statements. on 22 March got an email back they still waiting for feedback. Today 18 June I send an email again. Nokuthula phoned and said she waiting for feedback will phone me on 1 July 2025. And she did not phone me bank. On 7 July 2025 I send an email again with now response up until today. I am fed up with FNB. Time to find another bank that gives you service.