Pathetic Service

I submitted my claim already in the 25th September 2020 for both my mortgage and credit card clai, to date all i get is automated response about having high volumes of applications. When i follow up telephonically it's been said the matter has been escalatedl, last follow up before today was telephonically on the 30the October i was told the application is at the last stage i will get feedback most probably in 48 hours however, my credit card claim have not been attended, till today nothing. Today i called again i was advised to hold at claims department for team manager by Mphumizi however after a while he hanged up, called again spoke to Milo, she also asked me to hold whilst she checks for TM came back, the TM was unavailable however message seto the TM to call me back , i never received a call. I was only able to lodge a complaint which was sent to incorrect department, i was advised it will be referred to FNB life as Nolia incorrectly sent it to home loan. I am disappointed at the service i have received,it's funny i always pay on time on both mortgage and credit card however, when it's time for FNB to keep their end of the bargain they give one the run around in attempts tofrustrate one.