PATHETIC SERVICE!!!!!!!

So, in November, I did a personal loan with FNB. According to the contract from FNB, the first installment should go of on the last day of the month. Low and behold, they tried to take the first instalment on the 24th December. For obvious reasons, there was no money as my salary was not supposed to come in until the 28th December. I was charged a fee of R150.

On the 19th January, I went to the Strand branch to change the debit order date.

Guess what people!!! They tried to take it again on the 25th January after I went to the bank to change the debit order. And to add to that, THEY(FNB) debited twice!!!!!!

Went to the bank on the 1st of February, told the lady what was going on and we called the loans department. They said they cannot reverse the bank charged as it was my fault the debit order didn't go of, as if they didn't look at their own contract.

So then they managed to write back the bank charged as after all, it was FNB's mistake for not keeping to their own contract.

So, today is the 8th, and no refund yet for the money that was debited incorrectly from my account. Last week they said it will take 3-5 working days and that was over on Friday, then on Saturday when I called again, some lady advised me that it is working days and that i should be patient and wait for my money to be returned.

Today when I went back to the branch, they told me it is 7 working days!!! Can someone please make up their mind and give me some information???

FNB, YOU are very quick in taking peoples money incorrectly and not adhering to your very own contracts, but you are PATHETIC in returning the money that was debited INCORRECTLY!!!!!!!!!

I will post every single day on HelloPeter, untill my query is resolved and my money back in my bank account.

IT IS YOUR FAULT, THAT I AM UNABLE TO GET A CELL PHONE CONTRACT AS I AM LISTED AS A BAD PAYER AND THAT THE LATE PAYMENTS ETC SHOWS ON MY BANK ACCOUNT.!!!!!!!!!!!!!!!

PATHETIC PATHETIC!!!!