Pathetic Service

At first the service was excellent as promised being a premier client. The morning of 23rd May 2023 as I woke up to check the time on my phone, I noticed over R21000 worth of transactions gone off my credit card. I called in and blocked my card and reported it to the ***** department. The credit card department advised that the ***** department will contact me. I heard nothing so I followed up and spent so much money on airtime waiting to first be authenticated each time before being put through to a consultant. Then being put through to different departments and no one had any answer's. A few times the calls got cut due to my airtime being finished. I requested to be called back but the consultants told me they can only receive calls not make calls. I started getting frustrated and requested to speak to a team leader or manager and was told a call will be logged and they will contact me with 24-48 hours. A month later still no call. I received an email just notifying me that I needed to pay the money back. No reasons no explanation. What ***** investigation was carried out? Takealot delivered my new card only to find out it was a Virtual card not a credit card. When I called in to activate the card the consultant insists that a Virtual card is an online card and its impossible that I received an actual card yet I'm in possession of the card. So another credit card had to be ordered. FNB assures clients that there's a team of bankers waiting to assist you which is a lie. No assistant is provided. Furthermore, I had a daily limit on my account yet internet as well as cash transactions was made without my pin, password or approving the transactions on my banking app. How is this possible and I'm just being told I must pay back money I never used. Two of FNB's staff at different branches were shocked at my experience and both told me to expose their business. After much thought given I've finally decided to move my funds out of FNB into another bank where I've been assured of safety and security on my funds. Had I known this would happen I would have went myself to the places where transactions were made and did my own investigation as clearly FNB has no interest in protecting their clients neither do they value clients or their business. I hope this is resolved within 48 hours after waiting over a month of empty promises, pathetic and unprofessional service.