Pathetic Service

i requested a review of my credit interest rate. It has now been 9 days and 6 follow-ups later and still NOTHING! No feedback, no response, no answers. Is this seen as acceptable behaviour towards clients at FNB?

Please, as a matter of urgency, provide me with contact details of the Head of Credit Department as well as the Director responsible for Credit Card division.

I have been stone walled for 9 days where I have not been able to raise this pathetic service with any person with authority. The consultant at the call centre blatantly told me that he will not supply me with any information regarding any manager.

Please stop apologising for the incompetence and rather do something about it