Pathetic service - customer satisfaction terrible!

I was recently subjected to ***** on my account- I reported it immediately but unfortunately, FNB couldn't do much. I spoke to the vendor directly and managed to recover my money - thanks for nothing FNB> Then FNB advised that I qualify as a private client, I accepted and ordered a debit card - the bane of my existence is trying to get my debit card delivered. I have my drivers license and passport which apparently cannot be used. I have been asked to submit an affidavit to the couriers to get my card ....which I have arranged. FNB is quiet - uncooperative and really of no damn assistance whatsoever. Client satisfaction?? My ass - you have absolutely no damn idea what it takes to keep your clients happy - rated the best bank? By who exactly because you don't know how to operate at all. #uselessisanunderstatement!!!!