Pathetic service customer orientated business

What a pathetic and extremely disappointing experience I had at a FNB branch.

I accompanied my brother on opening him a bank account as he currently lives with me and has no POR (proof of residence) for himself.

This has been actioned on the 05th December 2018. He opened a student account as he is still one.

So we got an explanation of how long the process if we pay for a temp card now and pay XYZ or wait for the delivery that takes 3-4 days. I thought to myself, ok let's do the delivery cause the time frame is reasonable

So here's the catch FNB. It's literally a month later and he only received an SMS from whoever is creating this card that it would be on it's way "soon", soon after a month has gone by.

Before this SMS we went into the branch to find out what's happening to his card and no communication was set and I got so ****ed off at the staff for not even trying to APOLOGISE for the inconvenience and telling us that we should have called in to track the card.

First of all I do not have that kind of time to waste in my day to make sure that you guys do the work that you suppose to do and bare in mind I work in the financial sector telling me that the "courier" can take that long is utter bull****!!

Then I was given an option to PAY for a temp card for the inconvenience it has caused for myself and my brother. What a ****ing joke!!!

To think I moved over from Standard bank to FNB to experience **** like this.

A whole ****ing month and my brother cannot receive any money from anyone because he has no bank card to access it and I refuse to pay in order for him to get a temp card.