1 reviews | Active since Jan 2016
Pathetic service continues
Ref ********** NF Yet gain pathetic service from FNB and their complaints resolution team . Their team contacts me requesting documentation which I provided yet no response is given or feedback. My account remains frozen still my staff cannot get paid and FNB doesn’t give a **** . I two other follow up emails yet the pathetic service continues they received the email and read it but chose not to respond. Utterly pathetic. I honestly feel like taking my business else where but I’m sure they will take their own time to release my home .
Good day Anne,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Anne,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)