PATHETIC SERVICE!!! COMPLETELY DISGUSTED AND OUTRAGED!!!!!

<p>On Friday, 19/08/2016, i needed to make an immediate inter account transfer and actual payment for a 'one day only' running special. My FNB mobile application would not allow me to and stated that the system was unavailable yet i was able to purchase airtime during the same period.</p> <p> </p> <p>I called FNB and spoke to Darryllin Gentle just after 12.00 and my call cut as it takes so long to get through to someone with the initial voice prompts and ringing as airtime is free! I purchase more airtime and call back and go through the entire process all over again and explain and answer everything as before with another person. The lady says to me that my OTP needs to be authenticated and we complete it. After a rather long phone call she ***********ly confirms that it should be working now and that i will receive an sms too. Neither happens. I request a call back online- still hasn't happened and it's 5 days later now!!! I lose money based on money i could have saved and a booking due to all this!!! I receive an email from Andane Seditsha later that afternoon asking about the error code i am receiving and get no response from that person again. I email and email and finally receive a response from Evelyn Kgole on Monday, 22/08/2016 at 15.55 after having to constantly follow up and demand a response for an entire day!!!!!!! I get asked another question which i respond to and i send another 3 emails thereafter and of course don't get another response. :) It is now Tuesday, 23/08/2016, and i have still not been assisted and my issue has still not been resolved. I had to send another mail after my 4 yesterday afternoon this morning to ask why i have not had a response again!!!!!!! I receive one at 10.05 from the same person asking me the same question again!!!!! Wasting more of my time!!!! It is now 10. 51 and i am still waiting for my problem to be seen to!!!!!</p> <p> </p> <p>I have requested a manager's mail address- the works- but of course it is ignored. I have had no groceries at home throughout the weekend and am now unable to go buy for a 5th day and am left wasting more money, more time and more effort on *********** useless people with a no care attitude!!!! I did not expect to stuggle with FNB the way I've had to with Cell C and Vodacom in the past!!!!! </p> <p> </p> <p>I am so disgusted that i actually feel sick to my stomach and i will make sure to spread the word that adverti*****ts are filled with promises of amazing speedy service and it is the complete opposite. </p> <p> </p> <p>Pathetic, pathetic, pathetic!!!!!!!</p>