Pathetic service. Clueless and rude advisors

I am completely shocked with the service from FNB. I’ve been a client for the last 12 years, however I will be moving my business elsewhere. Despite numerous calls over the last 2 weeks where I’m placed on hold for 40 minutes and bounced around from department to department, sending numerous emails and trying to contact my so called ‘private banker’, I have yet to receive a response to my queries, leaving this the only platform left to get into contact with FNB. They have no respect for their clients, and have flat out ignored me for the last 2 weeks. I’ve taken an iStore device on the FNB deals, however they refuse to transfer the purchase to my budget account, citing that I already have 2 devices on the facility, which I don’t as one was settled in full. Despite numerous calls BEFORE I took the device, MANY clueless consultants who gave contradictory info after I took the device and COUNTLESS follow-ups I am FED-UP with the pathetic (non-existant) service. Save your money and sanity and rather go to capitec, investec or standard bank where they actually care about their clients.