PATHETIC SERVICE

I noticed money being debited from my account I didn't approve or know about. I registered a complaint with FNB they contacted me on the 24th of December 2020 and informed me that my card has been cloned. The call centre agent then cancelled my card, ordered a new card and opened a ***** case. I was informed that the ***** case will take 5-7 workings days for the money to be reversed. I received a message stating my card will be delivered on the 4th of January 2021. On the 14th of January 2021 I received a mail that my card has been delivered. I phoned on the 15th inquiring as I didn't receive my card at all. I was informed that my card has been damaged by Takealot and they will order a new card on their own cost for my new card. Takealot phoned me on the 20th advising that my card will only be delivered on the 25th. So I've been sitting without a card from the 24th of December 2021, replacement card fee's has been deducted from my account on the following dates: 28.12.20 - R110 & 19.01.2021 - R120 (after i was told they will carry the cost as they damaged the card) Almost month and ***** amount has still not been reversed. I'll rather change from bank as this is very bad service I received from FNB & Takealot; I'm very disappointed & highly unsatisfied with the service received from both companies.